Buena Stores
Last Updated: [Publication Date]
Welcome to Buena Stores. These Terms & Conditions govern your use of our website and purchases made through our online store.
By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable law.
1. Our Services
Buena Stores operates an online retail platform offering fashion, lifestyle essentials, and other consumer products.
Some products may be sourced, processed, or fulfilled through independent suppliers and dropshipping partners.
2. Customer Accounts
Customers are responsible for providing accurate registration and delivery information and keeping their account credentials confidential.
You must notify us promptly if you suspect unauthorized account access.
3. Product Information
We strive to provide accurate product descriptions, specifications, images, and prices.
Product colors and appearance may vary slightly depending on display settings and manufacturing variations. Any material product differences will be handled in accordance with applicable consumer rights.
4. Pricing and Payments
Product prices are displayed in the currency indicated on the website.
Applicable delivery charges, taxes, and other mandatory fees will be disclosed before payment confirmation.
We reserve the right to correct genuine pricing errors. If an error affects an order, we will contact the customer and offer appropriate options, including cancellation and a refund where applicable.
5. Order Acceptance
An order confirmation acknowledges receipt of your order. Acceptance is subject to product availability, payment verification, and our ability to fulfil the order.
If we cannot fulfil a paid order, we will notify you and arrange an appropriate refund.
6. Shipping and Delivery
Delivery locations, charges, and estimated timeframes are provided during checkout or through our Shipping & Delivery Policy.
We will communicate material delays and assist customers with delivery-related concerns.
7. Returns and Refunds
Returns, exchanges, and refunds are governed by our Refund & Return Policy and applicable consumer protection laws.
Nothing in these terms removes or restricts statutory consumer rights.
8. Order Cancellation
Customers may request cancellation by contacting our support team.
Cancellation eligibility depends on the order’s processing and dispatch status, subject to applicable law.
9. Acceptable Website Use
Users must not:
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Engage in fraudulent transactions
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Attempt unauthorized access to accounts or systems
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Distribute malicious software
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Misuse website content or intellectual property
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Submit deliberately false or misleading information
We may restrict access where reasonably necessary to protect customers, our systems, and legitimate business operations.
10. Intellectual Property
The Buena Stores name, original branding, website content, graphics, and other proprietary materials are protected by applicable intellectual property laws.
Third-party trademarks and product images remain the property of their respective owners.
11. Third-Party Providers
We may work with independent suppliers, payment processors, and delivery companies.
Their involvement does not eliminate Buena Stores’ obligations to customers under applicable law.
12. Liability
We are responsible for fulfilling our legal obligations and will not seek to exclude liability that cannot lawfully be excluded.
We are not responsible for losses caused solely by circumstances outside our reasonable control, except where applicable law provides otherwise.
13. Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria, without prejudice to mandatory consumer protections that may apply to customers in other jurisdictions.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be published on our website and will not retroactively remove rights arising from completed purchases.
15. Contact Information
Buena Stores
Email: care@buenastores.com
Website: https://buenastores.com/
Business Address: Lagos, Nigeria.