Refund & Return Policy

Buena Stores

Last Updated: [Publication Date]

At Buena Stores, customer satisfaction is important to us. We want customers to feel confident when purchasing products through our website.

This policy explains how to request returns, exchanges, and refunds.

1. Voluntary Returns

Customers may request a return of eligible products within 14 calendar days of delivery.

For voluntary change-of-mind returns, products should generally be:

• Unused and in resalable condition

• Accompanied by original accessories and packaging where reasonably possible

• Supported by an order number or proof of purchase

Return requests are subject to the conditions below and applicable law.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, unsafe, or materially incorrect product, please contact our support team promptly.

Provide your order number, a description of the issue, and photographs where reasonably available.

Depending on the circumstances and your legal rights, we will arrange an appropriate repair, replacement, or refund.

Statutory rights for defective goods remain available even after the voluntary 14-day return window.

3. Items With Special Return Conditions

For hygiene and safety reasons, certain opened or used personal-care products, underwear, or other sensitive items may not qualify for voluntary change-of-mind returns.

Such restrictions do not affect statutory rights where products are defective, unsafe, or incorrectly supplied.

Any additional product-specific return restrictions will be clearly disclosed before purchase.

4. How to Request a Return

Contact our customer support team with:

• Your order number

• Product name

• Reason for return

• Supporting photographs, where relevant

Our team will review the request and provide return instructions.

Please do not send products to an address without receiving return instructions.

5. Refund Processing

Approved refunds will be issued to the original payment method where practicable, or through another agreed, secure method.

The time required for funds to appear may depend on the payment provider and banking system.

We will communicate the refund status and any applicable processing timeframe.

6. Return Shipping Costs

For voluntary change-of-mind returns, customers may be responsible for reasonable return shipping charges disclosed in advance.

Where products are defective, incorrectly supplied, or otherwise qualify for a return at the seller’s expense under applicable law, Buena Stores will bear the appropriate return costs.

7. Exchanges

Exchanges may be arranged depending on product availability and the circumstances of the return.

If a suitable replacement is unavailable, an appropriate refund may be offered or provided as required by law.

8. Missing or Undelivered Orders

If your order has not arrived within the communicated delivery period, please contact us.

We will investigate with the relevant delivery partner and arrange an appropriate resolution, including a refund where required.

9. Consumer Rights

Nothing in this policy limits rights or remedies available under the Federal Competition and Consumer Protection Act or other applicable laws.

10. Contact Us

Email: care@buenastores.com

Website: https://buenastores.com/